Terms & Conditions

Welcome to QUEENSTRENZ. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. General Information

QUEENSTRENZ is an imitation jewellery brand offering fashion jewellery collections including bridal jewellery, bangles, necklaces, earrings, rings, chokers, vaddanam, and other accessories. All products displayed on this website are intended for fashion and styling purposes only.

2. Website Usage

• You agree to use this website only for lawful purposes.
• Any misuse, fraudulent activity, or unauthorized access to the website is strictly prohibited.
• We reserve the right to suspend or terminate access if any suspicious activity is detected.

3. Product Information

• We strive to display product images, colors, and descriptions as accurately as possible.
• Slight variations in color, texture, or finish may occur due to lighting, photography, and screen settings.
• Product availability may change without prior notice.

4. Pricing & Payments

• All prices displayed on the website are subject to change without notice.
• Payments must be completed through approved payment methods available on the website.
• Orders will be processed only after successful payment confirmation.

5. Shipping & Delivery

• Delivery timelines may vary depending on location and courier availability.
• QUEENSTRENZ is not responsible for delays caused by shipping partners, natural events, or unforeseen circumstances.
• Customers are responsible for providing accurate delivery information.

6. Returns & Exchanges

• Returns or exchanges are accepted only for damaged or incorrect products reported within the specified return period.
• Products must be unused and returned in original packaging.
• Customized or specially ordered products may not be eligible for return or exchange.

7. Jewellery Care

To maintain product quality:

• Avoid contact with water, perfumes, chemicals, and moisture.
• Store jewellery in a dry and clean place.
• Handle products carefully to preserve shine and finish.

8. Intellectual Property

• All website content including logo, images, graphics, designs, text, and branding belongs to QUEENSTRENZ.
• Unauthorized copying, reproduction, or commercial use is strictly prohibited.

9. Privacy

Customer information collected through the website will be handled securely and used only for order processing, customer support, and service improvements.

10. Third-Party Links

The website may contain links to third-party platforms or social media pages. QUEENSTRENZ is not responsible for the content, policies, or practices of external websites.

11. Limitation of Liability

QUEENSTRENZ shall not be held responsible for:

• Indirect or incidental damages arising from website usage
• Product misuse or improper handling
• Temporary website interruptions or technical issues

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes indicates acceptance of the updated terms.

13. Contact Information

For any questions regarding these Terms & Conditions, customers may contact QUEENSTRENZ through the official contact details provided on the website.