Return & Refund Policy

At QUEENSTRENZ, customer satisfaction is important to us. We strive to provide premium-quality imitation jewellery and ensure a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Returns may be accepted only under the following conditions:

• The product received is damaged, defective, or incorrect
• The return request is raised within the specified return period after delivery
• The product is unused, unworn, and in original condition
• Original packaging, tags, and accessories are intact

Products showing signs of use, damage caused by improper handling, or missing packaging may not be eligible for return.

2. Non-Returnable Items

The following items may not be eligible for return or exchange:

• Customized or personalized jewellery
• Products purchased during special sales or clearance offers
• Items damaged due to misuse or improper care
• Used or worn jewellery products

3. Return Request Process

To request a return:

1. Contact QUEENSTRENZ customer support within the eligible return period.
2. Share your order details along with clear images of the product and issue.
3. Our team will review the request and provide further instructions if approved.

Returns sent without prior approval may not be accepted.

4. Refund Policy

• Refunds will be processed only after the returned product is inspected and approved.
• Approved refunds may be credited to the original payment method within a few business days depending on banking or payment provider processing times.
• Shipping charges, if any, may not be refundable unless the return is due to an incorrect or damaged product.

5. Exchange Policy

Eligible products may be exchanged based on product availability. If the requested replacement product is unavailable, an alternative option or refund may be offered.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact us immediately after delivery
• Provide clear photos/videos of the issue
• Keep the original packaging for verification purposes

Our team will work to resolve the issue as quickly as possible.

7. Cancellation Policy

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.

8. Jewellery Care Disclaimer

Imitation jewellery requires proper care to maintain its finish and durability. QUEENSTRENZ is not responsible for damage caused by:

• Water exposure
• Perfumes or chemicals
• Improper storage
• Mishandling or accidental damage

9. Policy Updates

QUEENSTRENZ reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

10. Contact Us

For return, refund, or exchange assistance, customers may contact QUEENSTRENZ through the official contact details provided on the website.