Privacy Policy
At QUEENSTRENZ, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
We may collect the following information from customers:
- Name
- Phone number
- Email address
- Shipping and billing address
- Payment-related details
- Order history
- Messages or inquiries submitted through contact forms
We may also collect non-personal information such as browser type, device information, and website usage statistics to improve user experience.
2. How We Use Your Information
Your information may be used for:
- Processing and delivering orders
- Customer support and communication
- Order updates and notifications
- Improving website functionality and user experience
- Marketing and promotional offers (only when permitted)
- Preventing fraud or unauthorized activities
3. Payment Security
We use secure payment methods and trusted payment gateways to process transactions. QUEENSTRENZ does not store sensitive payment information such as debit/credit card details on our servers.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze visitor activity
- Enhance shopping experience
Users may disable cookies through browser settings if preferred.
5. Sharing of Information
We do not sell, rent, or trade customer information to third parties.
Information may only be shared with:
- Delivery and logistics partners
- Payment service providers
- Trusted service providers assisting website operations
These parties are required to keep customer information secure and confidential.
6. Data Protection
We implement reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure. However, no online platform can guarantee complete security.
7. Third-Party Links
Our website may contain links to external websites or social media platforms. QUEENSTRENZ is not responsible for the privacy practices or content of third-party websites.
8. Customer Rights
Customers may:
- Request access to their personal information
- Request correction of inaccurate details
- Request deletion of personal data where applicable
- Opt out of promotional communications
9. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
10. Changes to Privacy Policy
QUEENSTRENZ reserves the right to update or modify this Privacy Policy at any time. Updated policies will be posted on this page.
11. Contact Us
For any privacy-related questions or concerns, customers can contact QUEENSTRENZ through the official contact information available on the website.