Shipping Policy

At QUEENSTRENZ, we are committed to delivering your favourite imitation jewellery safely and on time. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Processing time may vary depending on product availability and order volume.
• Orders placed on weekends or public holidays may be processed on the next working day.

2. Shipping Locations

We currently ship across multiple locations based on service availability. Delivery services may vary depending on your region and courier partner coverage.

3. Delivery Time

• Estimated delivery timelines may vary depending on location and shipping method.
• Delays may occur during festivals, holidays, weather conditions, or unforeseen logistical issues.
• QUEENSTRENZ is not responsible for delays caused by courier services or external factors beyond our control.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Promotional free shipping offers may be available for selected orders or limited-time campaigns.

5. Order Tracking

Customers may receive order confirmation and shipping updates through email, SMS, or phone notifications where applicable.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details. QUEENSTRENZ will not be responsible for delivery issues caused by:

• Incorrect address
• Incorrect phone number
• Incomplete delivery information

Additional shipping charges may apply for re-delivery requests.

7. Failed Delivery Attempts

If delivery attempts fail due to customer unavailability or incorrect details:

• Courier partners may attempt re-delivery
• Orders returned to us may require additional shipping charges for re-shipment

8. Packaging

All jewellery products are packed carefully to help ensure safe delivery and maintain product quality during transportation.

9. Damaged Packages

If the package appears damaged during delivery:

• Customers should report the issue immediately
• Photos/videos of the package may be requested for verification
• Please retain the original packaging until the issue is resolved

10. International Shipping

International shipping availability, charges, customs duties, or taxes may vary depending on destination country regulations. Customers are responsible for any applicable customs or import charges.

11. Shipping Delays

Unexpected delays may occur due to:

• Weather conditions
• Natural events
• Courier operational issues
• Government restrictions
• High seasonal demand

We appreciate your patience and understanding in such situations.

12. Contact Us

For shipping-related questions or support, customers may contact QUEENSTRENZ through the official contact information available on the website.